Dagmor
Turn recorded calls into readable transcripts, scripts, agent scores and clear reports.
Description
Dagmor turns completed customer calls into reports people can act on. Its Call Log keeps the original recording name, playable audio and a readable transcript together. Teams can use their own script or draft one from real calls, then inspect script answers, customers’ words between the ticks, conduct, recording coverage, trends and agent Hero Scores. A person can review the evidence and decide what to change. Teams can work in Dagmor or simply send the recordings and take the finished reports. AI helps transcribe and analyse the calls. Usage costs €0.04 per recorded minute.
Key features
Call Log with original recording names, audio and transcripts; Own or drafted call scripts; Human review of evidence and Hero Scores; Conduct, recording coverage, trends and customer-words reports; Reports-only choice for completed calls
Who it's for
Contact centres and teams reviewing recorded customer calls
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